komodo4d Privacy Policy

This page describes what we collect when you use komodo4d and how we keep that data protected. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, or request a withdrawal, we collect personal information necessary to verify your identity, process your transactions, and comply with local regulations. We use encryption, secure session management, and restricted access to safeguard your data.

We at komodo4d are committed to transparency about data handling. This policy explains what information we collect, how we use it, who has access to it, how long we retain it, and what rights you have. We encourage you to read this policy carefully. If you have questions about our data practices, our support team is available via email and in-app messaging during standard business hours.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect

We at komodo4d collect personal information when you register, deposit, withdraw, or contact our support team. During account registration, we collect your full name, date of birth, email address, and phone number. We use this information to verify your identity and communicate with you about your account.

We collect KYC (Know Your Customer) documents before your first withdrawal — a photo of your government ID (passport, national ID, or driver's license) and a selfie to confirm you match the document. We use this information to verify your identity and comply with anti-money-laundering regulations.

We also collect technical data — your IP address, device type, browser, operating system, and pages you visit on komodo4d. We use this information to improve our platform, detect fraud, and troubleshoot technical issues. We may also collect location data based on your IP address to verify you are accessing komodo4d from a supported jurisdiction.

How We Use Your Data

We at komodo4d use your personal data for several purposes. First, we verify your identity through KYC checks to comply with anti-money-laundering regulations and prevent fraud. Second, we process your deposits and withdrawals — we need your payment information to confirm transactions and send funds to your account. Third, we communicate with you about your account — we send confirmation emails, withdrawal notifications, and support responses to your registered email address.

We use your technical data to improve our komodo4d platform — we analyze how users navigate our site, which games are popular, and where technical issues occur. This helps us optimize the mobile experience, fix bugs, and add features users request. We also use technical data to detect fraud — unusual login patterns, rapid account changes, or suspicious betting behavior trigger additional verification.

We do not use your data for marketing purposes without your consent. We do not sell or share your personal data with third parties except as required by law or to process your transactions. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive only the information necessary to process your deposit or withdrawal.

How Long We Keep Your Data

We at komodo4d retain your personal data for as long as your account is active. After you close your account, we retain your data for a minimum of five years to comply with anti-money-laundering regulations and tax requirements. We may retain technical data (IP addresses, device information) for up to two years for fraud prevention and platform improvement.

KYC documents (ID photos and selfies) are retained for the duration of your account plus five years after closure. We store these documents securely and do not share them with third parties except as required by law. You may request deletion of your personal data by contacting our support team, but we may retain data as required by law or for legitimate business purposes.

Active account

We retain all personal data while your account is active and for five years after closure to comply with regulations.

Technical data

We retain IP addresses, device information, and browser data for up to two years for fraud prevention and platform improvement.

KYC documents

We retain ID photos and selfies for the duration of your account plus five years after closure for regulatory compliance.

Third-Party Processors and Data Sharing

We at komodo4d work with third-party processors to deliver our service. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. Email service providers receive your email address to send account confirmations and support responses. Hosting providers store our servers and databases, which may be located outside your jurisdiction.

We require all third-party processors to maintain strict data protection standards and use encryption. We do not share your personal data with marketing companies, data brokers, or any third parties except as necessary to process your transactions or comply with law.

We may disclose your data if required by law — for example, if a court orders us to provide information or if we detect illegal activity. We will notify you of such requests unless legally prohibited from doing so.

Cookies and Tracking Technologies

We at komodo4d use cookies to remember your login session, store your preferences, and track your activity on our platform. Session cookies expire when you close your browser; persistent cookies remain on your device for up to one year. We use cookies to improve your experience — for example, to remember your language preference or keep you logged in across sessions.

You can disable cookies in your browser settings, but this may limit your ability to use komodo4d. We do not use cookies to track you across other websites — our cookies are limited to komodo4d.app.

Your Rights and Data Access

We at komodo4d respect your rights regarding your personal data. You have the right to request a copy of all personal data we hold about you. You have the right to request correction of inaccurate data — for example, if your name or email address is incorrect in our system. You have the right to request deletion of your data, subject to legal retention requirements.

To exercise these rights, contact our support team via email with your account details and a clear description of your request. We respond to most requests within 10 business days. We may ask you to verify your identity before providing access to your data.

You also have the right to withdraw consent for data processing. For example, if you consented to receive marketing emails, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing before withdrawal.

Security Measures

We at komodo4d protect your data through multiple security measures. We use SSL/TLS encryption for all data transmitted between your device and our servers. Your password is hashed using bcrypt, so even our support team cannot see it. We use two-factor authentication (2FA) to add an extra layer of security — after you log in with your password, we send a one-time code to your email or phone.

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to personal data to employees who need it to perform their job. We monitor our systems for unauthorized access and suspicious activity.

Despite these measures, no security system is completely foolproof. We cannot guarantee absolute protection against all cyber threats. If you suspect unauthorized access to your komodo4d account, change your password immediately and contact our support team.

International Data Transfers

We at komodo4d may store your data on servers located outside your jurisdiction. Our hosting providers operate data centers in multiple countries. When we transfer your data internationally, we use standard contractual clauses and other safeguards to ensure your data remains protected.

By using komodo4d, you consent to international data transfers. If you do not consent to your data being transferred outside your jurisdiction, you should not use our platform.

Policy Updates and Contact

We at komodo4d may update this privacy policy at any time. We will notify you of material changes by posting a revised version on our website and updating the "last updated" date. Your continued use of komodo4d after such updates constitutes acceptance of the revised policy.

If you have questions about this privacy policy or our data practices, contact our support team via email or in-app messaging during standard business hours (typically 09:00–22:00 Jakarta time, seven days a week). We respond to most inquiries within 24–48 hours. We are committed to addressing your privacy concerns promptly and transparently.